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Being pregnant I had to freeze my account for 6 months. I wasn't told that I still would be charged a ''freeze" fee of $15 a month. Being on a freeze for medical reasons cost me more than canceling...
Being pregnant I had to freeze my account for 6 months. I wasn't told that I still would be charged a ''freeze" fee of $15 a month. Being on a freeze for medical reasons cost me more than canceling my membership and re-joining when capable of coming back!
I talked to the owner, Vicky, and she is just rude, unhelpful and not accommodating. She refuses any refund as I should have know by reading the website (while I talked to 3 different staff members and was NEVER told about any future charges!).
I will not recommend this place to anyone.
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