Terrible customer service, exorbitant prices
Wednesday, May 21, 2008
BAIT AND SWITCH!
I called one of their San Francisco locations to get a quote on dry cleaning for a suit. The lady on the phone told me $25 per suit. They even offered to pick up my suits for no charge. I thought, fabulous!
Then, I got the bill... $50 per suit!
I spoke with one of their customer service people over 4 or 5 different conversations, and they said there was nothing they could do - they said that their customer service management said there was "no proof" that I ever got the original $25/suit price quote. They said that the $25 was per piece ($25 for jacket, $25 for pants).
Total liars. And terrible customer service.
I brought in two suits that cost $1000 each, and somehow they think I'm trying to rip THEM off?
I am never ever ever going there ever again.