So here are my complaints…
-Gesinee’s promised me a delivery date BUT was two week late!
-THEY CHARGED MY DRESS TO THE WRONG CREDIT CARD: despite an email I sent confirming the CC and a phone call in which I gave all of the information, they charged THE NATIONAL BRIDAL CARD I had applied for and planned to use for future use. I discovered the charge 10 months later, after my credit had been destroyed!
-I NEVER RECEIVED AN APOLOGY FROM THE OWNER WHICH I EXPLICTLY ASKED FOR. The administrative aspect of this business is seriously dysfunctional! STEAR CLEAR OF THIS PLACE!
1) When I bought the dress they told me my dress would be in my hands by a certain date (which was one of the major deciding factors in why I bought the dress, as my wedding was only 2 months away). When that day came and went I of course called and was rudely informed that it would be another two weeks and that I must have misunderstood when my dress was going to arrive. I told her I hadn't and that I would never have agreed to receive me dress one day before my wedding which is what they were saying would happen in the best case scenario. After my mother made a fit they agreed unhappily to rush the shipping for free.
2) So my wedding day passed and one would think that the drama with Gesinee's would have as well. But alas... 6 months pass and on Christmas day I receive a phone call from a man who claims he is calling in regards to the $65.00 I owe to Gesinee's Bridal. I thought for sure it was a scam because 1) I had paid for my dress in full with my dad's credit card 2) I never made any charge for 65.00. Nonetheless I called Gesinee's a few days later and described the phone call and gave all of the information the man on the phone had given me. After checking her records she agreed that I had paid in full and that she would check into it and give me a call back. Well I never did hear back and the situation slipped my mind until 4 months later I apply for a lease and find out I have 1000.00 I owe to the NATTIONAL BRIDAL ASSOCIATION. I was shocked and told the lease agent it must be fraud. After a week of research I discovered that... GESINEE'S BRIDAL HAD MADE AN UNAUTHORIZED CHARGE ON THE NATIONAL BRIDAL CARD I HAD APPLIED FOR, DESPITE AN EMAIL CONFIRMING THE CREDIT CARD I WANTED TO USE AND A TELEPHONE CALL IN WHICH I GAVE THE CREDIT CARD INFORMATION AND NUMBER! Oh and the reason it took 8 months for me to find out was because they (GE MONEY BANK/ NATIONAL BRIDAL ASSSOCIATION) were sending notices to my childhood home (not the address I put on the application).
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