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Bad service - these people are a racket- Pls. read the whole thing.
Thursday, March 13, 2008
I called these guys to help me fix a minor issue with hot water in my shower. I explained to them that I had it working until I messed-up. And couldn't put the cartridge (that goes in front of the mixing valve) back on.
They showed-up. And inspected the shower and the parts. Gave me a look followed by: Two Options: Opt 1-"he can try to fix it but it may not work." Second option is that he "will have to open up the wall and install new pipes, mixing valve, new shower etc etc."
I told him to give me an estimate for the opt 1. The guy told me that "there are no guarantees that it will work." Then quoted me $550. Looking at the surprise look on my face. He gave me a discounted price of $450. Upon which I told him to leave. He then asked me if I will be interested in getting it fixed for $250. And guaranteed that he will fix the problem. So in mere 15 minutes he went from $550 and no guarantees to $250 with guarantee. All this without my asking him to reduce the price...I just asked him to leave. Upon which he said that I owed them $39. I told the guy that when I had called they told me that I won't have to pay anything until I ask you guys to do the work. He didn't believe me. Instead gave me a look that I may be lying. Called his dispatcher. Who confirmed that I was telling the truth. The whole experience was really annoying.
Later in the day, I called Morgan's plumbing on Stone Way. The gentleman at Morgan's asked me to bring the parts. I did. They showed me that I was placing the rubber washer and the springs backwards in the cartridge. They also showed me how to increase hot water in the shower.
I came home. For myself - with no past experience with plumbing....it took me 45 minutes. And the shower works like a charm!
3460 37 Ave SW
Seattle, Washington 98101
(206) 282-8176
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