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No regard for their patients - Review by Leana J | Fairwood Animal Clinic

Fairwood Animal Clinic

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No regard for their patients 2/14/2008

I've been a patient at Fairwood Vision Clinic for 4 years and though the Doctors there seem ok, my experience with the office in general has been horrible. Several times when I've made an appointment and arrived on time as I always do, I've been told they don't have me on their books and had to wait over an hour. One time I was left in the room for about 45 minutes before the doctor came in...and that was after I walked out irritated that no one had come back yet. Supposedly, the doctor didn't even know I was in there waiting! When you call them, you have to call back several times because no one calls you back. The only reason I went there is because I liked the doctor, but that's not enough anymore! I've been wearing my current contact lenses for approx. 4 years, based on the recommendation from the doctors there. Everything was great-once I actually got them....I had been told I would receive a call when they come in but twice did not and had to call them myself and was told, oh ya they came in last week. The last couple of boxes I've ordered I've had problems with. The lenses keep tearing and though this is not their fault, it isn't mine either. Once they reluctantly replaced the pair that literally ripped in my eye while I was wearing them. And, this week again...actually the second time with this particular box...they ripped again. I called the so-called 'Contact Lense Expert' Julie and was told basically that we've gone over this before and that I've had my box for 8 months and that the last time this happened I had my box for 8 months. I felt she was implying that I was trying to get something for free or being dishonest. She said I'm wearing them too long and don't I know they are only a 1 month wear? She completely disregarded the fact that I wear glasses as well and that the pair that just disintegrated in both my eyes, were only 2 weeks old, and told me that next time I should get a different kind. Lenses will last longer than the 6 month wear if you are not wearing them everyday, Julie....you should know this if you are in charge of the lenses. First of all, when I first started wearing lenses to begin with the doctor told me that if ever one rips they would replace it for me and second, if these are the wrong lenses for me the so called 'Contact Lense Expert' should have recommended something else last year when the problem first arose. Meanwhile, I've already paid a good amount of money for the ones I have now and haven't gotten complete use out of them. I hung up the phone frustrated that she put this back on me and wouldn't do anything about it. So I called back for the manager.........that was 2 days ago, and I have not received a call back. My eyes still hurt from having both my lenses tear in my eye the same day! I suggest if you want to feel like someone cares for your well-being, that you go somewhere else that is more professional and they actually no what they are doing! I know I will! more
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