I am prompted to write this brief review because I feel the need to dispel the negative implications of Bob S.'s experience with Jimmy and Hios Auto Repair. There's no doubt in my mind that what he went through was the exception, and not the rule, to the way Jimmy takes care of business.
My friend Big Sam, known as Sammy to Jimmy, and I have been availing ourselves of Jimmy's services for over twenty (20) years. We both characterize his work and the work of the staff he has assembled as exemplary and beyond reproach. Repairs have been diagnosed, remedies discussed and prices more than fair. Over the years we have recommended Hios Auto Repair and Jimmy in particular to family and friends. I even sent my mother-in-law to him when she had a problem with her Volvo, and while it crossed my mind to hope he would send her off without brake pads, she still speaks in glowing terms about the quality of service she received.
This is not to say everything is perfect in the Hios world. On my last visit to get all four brakes done on my car, I noticed that Jimmy has turned the office into a rain forest. Trying to see Rose, always a pleasure, was difficult and my entreaties to get rid of the plants fell on deaf ears. In addition Jimmy has been trying to sell Sam and me his boat for over two decades, a proposition we have succeeded in always turning down, but he has changed his tactics on us and I noticed his inclusion of a crew with the sale. Apparently Jimmy is trying to make staff changes in a novel way.
It's kind of refreshing to do business with an honest guy, and I can recomment Hios Auto Repair without reservation. My guess is that Jimmy doesn't need the work, but you'd be doing yourself and your car a favor by taking your business to him.
Just try to overlook the jokes.
Eric Palmer, New York City
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