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I just got off the phone with owner Mike Jacobs of Jam Paper. I rush ordered 125 envelopes for my wedding. Jam Paper took three days to process the envelopes. I called to tell the company that I...
I just got off the phone with owner Mike Jacobs of Jam Paper. I rush ordered 125 envelopes for my wedding. Jam Paper took three days to process the envelopes. I called to tell the company that I was disappointed, and I had expected the order to be processed in one day (for my extra $20 in shipping). The man I spoke to was rude, and I didn't believe him when he said that he would take the feedback to his supervisor (I asked him to put information on the website that says that orders may take 2-3 days to process). I called back to actually speak to a supervisor, since I didn't believe he would. The same guy picked up, I asked to speak to his supervisor, and he said that he was the owner, Mike Jacobs. He then told me to get a life, that he always deals with freak-out brides. I told him he was an arrogant New Yorker, and that was that. THEN, he called my cell phone and said "I'm just returning the favor," and hung up. What an invasion of my privacy and that is SO UNPROFESSIONAL! I am returning my order as a matter of principal.
His quote: "I don't care about small orders like you."
Update: Mike canceled my order and refunded me in full, including shipping. At least he did the right thing in the end.
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