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We purchased a new Mazda3 in 2004 in Tulsa, Oklahoma. This is our first Mazda that anyone in the family has purchased. From your customer service warranty program, this will be the LAST. From our...
We purchased a new Mazda3 in 2004 in Tulsa, Oklahoma. This is our first Mazda that anyone in the family has purchased. From your customer service warranty program, this will be the LAST. From our understanding, speaking to your customer service representative (Michael) is that the Mazda Corporation only covers manufactured defects. We were lead to believe, in any other company we've ever purchased a new car from, they have honored their warranties. This is the main reason why we buy new cars, is for the warranty. Michael's explaination of your warranty is you only fix items that you want to. He informed us that that you do not replace items that wear out from normal wear and tear. We were unaware of any part on any car that doesn't wear out over time. Example: paint when it's taken out in the sun, or an engine, that is started and run. What type of company do you have which you will not fix part of a transmission under normal circumstances when your new car salesman and your ads continutally say that you do? There has been nobody at Mazda that have given us an explanation to why this wasn't covered except they didn't want to. If this is how your company treats customers, we will let everyone we know all about your 'quality' warranty. Companies who pick and choose what they will repair, will not have satisfied customers. Could someone please contact us about this serious situation.
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