UNCIVIL/OVERCHARGING Don't ever call them!!!!
Saturday, January 27, 2007
I called yesterday at around 4 o'clock; the operator asked me: our address, phone number, what our business's name, what intersection, what we right by etc.. In addition, I told her my noticeable sign etc. And repeatedly, I told her that I what them to come in to only investigate and estimate on the first step. Actually this, woman quit nice, she explain how their company works, they would work by the task not by the hours. I agreed with her and the dispatch cost. Soon, after a small held, she told me that she is going to dispatch someone to my place between 5:pm-7:00pm. Then, what happen next.., after 8:00pm they called me regrading their "delayed schedule ,but they will be able to reach me by 10:00pm. So, I waited. Again, after 10:00pm no one came..and you know what? I should just leave at that time. Still, I wait........ After 10:30, I heard my phone ring, picked up my phone eventually, they call me. And again, they not even at my place. Even worse, this people, asked me where we locate at..what again? What should he looking for. Again? Then, this is even worse than that, he asked me, "how old are you"? Inattentively, I told my age. What more? He said, "are you pretty?" ..this thing getting stranger. I didn't said any words. He said, "but you sound pretty". Then, he said.."I what to see you make..."???? I hung up my phone. About fifteen minutes later, "We couldn't fine your place, where are you". Ask again? OK! I told the same story again!, told exact directions, street etc. Eventually, he reach here by the time, it was five minutes to eleven. He came in, ask me where to shut water. I said, "I don't know". Then, the other guy came in, found the valve and they shut of the water. I don't even want to look at these people faces, at the time (till now). Then, I asked "how much doesn't it cost to get this thing fix". He walk to a chair, and find the price form his booklet. Show it to me. It is quit a amount for this job, then I asked "how long would it last after this repaired". He said, "it might last one day or ten years"
. So, there are on warranties? He said, "yes?" I asked, "if you cannot fix it?" He said, "you still need to pay this amount, because I need to attempt." So, what? This is not cheap! How about, if I don't what you to fixed? He said, "you still need to pay". This much? Then I said, "since I need to pay this amount without knowing that it would or would not be done, I don't what it. Over the top of that, I called you to investigated and only agreed to pay the dispatch fee, whichever, haven't agree on this much for unwarranted works' fees". He said, "you need to pay". (He's about six feet and I'm five.) Even you haven't done anything? He said, "I located your valve, and tuned the water off!". "Even, I leave right now you need to pay this amount!, or I'll call the police", he shout.Then, I said, I will pay for your dispatch fee for sure, but there is no reason for me to pay you without having you done the work." Then, he opened his price guild again. He said, "pay this amount then". It change from one to another amount now. "I still have no reason to pay this amount.However, I would pay for your, time for investigation.." Then, he again shout at me..(you don't what to know..what he said), He walked out, throw my key away which was hung on the door to the sidewalk, and said "I didn't not turn on the water, NO BUSINESS TOMORROW!".