The staff was extremely nice to me. I went into the store for about four days in a row looking at a puppy. Each day the staff talked to me and even recognized me the next day. We talked about the various animals including the birds and dogs. We ended up purchasing a dog and got a fairly good price based on that breed. We took the dog to the vet and it checked out as healthy with no problems. Maybe I just got lucky or maybe the staff has changed based on some other reviews, but for me I was pleased.