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I think that we are the best place to buy an appliance in the Northeast period. At the same time, I should be somewhat biased. I did also promise to be honest in my reviews, which I believe that I...
I think that we are the best place to buy an appliance in the Northeast period. At the same time, I should be somewhat biased. I did also promise to be honest in my reviews, which I believe that I have been.
But I have an admission: Bad blog reviews bother me. Most people in the organization say that they will always be inevitable, and the numbers point to this fact.
By the end of today, we will have 31 vehicles perform between 225-350 deliveries, installations and service calls. If you are a customer, you will visit the store 2.8 times and call another 3 times before scheduling a delivery after the purchase(for specs and other info). We will answer between 78-125 separate phone inquires each day, not including calls that go directly to individuals(which would be roughly between 150-250).
Given all that there should be some people who are unhappy, they say.
The problem is that we are heavily invested to prevent this from happening. We have more service techs and customer service people than our top 3 competitors combined(Home Depot, Lowes and Best Buy do not service what they sell and contract it to GE, so I did not count them). Our service techs and installers will spend at least 6 months interning before ever stepping foot into a customers home, so they do know what they are doing.
At the same time, these blogs seem legitimate, but you cannot glean every piece of information at time of sale or service as much as we try. Our delivery and trucks alone will have between $750 to 1250 worth of accessories to make deliveries more seamless. However, its never a sure bet. Because when you are delivering or installing a product into someones house, its impossible to know what the electrical, plumbing and cabinet issues that may sporatically occur. Most of the time, the homeowner does not know. To be honest, neither would I.
I am also not impugning anyone for their opinion nor asking for their reconsideration.
For the people who believe that we have not lived up to our promises based on these blogs, we survey every transaction, the people who walk in your house are paid on customer satisfaction so they do have your best interest at heart, and you will receive a follow up call from customer service after your delivery. We will also answer any unfavorable correspondence as I have with the 2 on Judys Book
Lastly, we do not charge for normal delivery or removal and have not for 84 years. We do charge for 3 floor walk ups and stacking laundry as they are time intensive. If we cannot consummate a delivery, installation or other transaction, we will credit the account immediately. Insofar as the other one star is concerned, we did tell Dimitri that the unit was on backorder from the start and only relayed updated information from the manufacturer. We have no vested interest at being dishonest since we already told him that it would be delayed
I do not want to be self serving, just honest.
Steve
PS: If you ever have a bad experience, send me a message, I would be happy to help(as I have offered to the others)
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should probably give this place 4 and 1/2 stars, but there are no fractions on Judys Book, so 4 is the call.
Upstairs used to be Upstairs At The Pudding as it was over The Hasty Pudding Club,...
should probably give this place 4 and 1/2 stars, but there are no fractions on Judys Book, so 4 is the call.
Upstairs used to be Upstairs At The Pudding as it was over The Hasty Pudding Club, but they have moved over Grindles' Den. The location is similar yet different. You still have to walk up a bunch of stairs yet it now has 2 dining rooms, a "green" or more informal area or a "pink" or more "formal" dining area. Did not know that pink was more informal, but colors are subjective, I guess.
After deliberating for a bit, we chose pink. My first course was an interesting soup, mostly because I am not a cream soup kind of guy. Not Lactose intolerant, mind you, more like Lactose Indifferent, either way it was quite good. My friends enjoyed their salad as well.
The salmon did not disappoint either, and my friends both liked their steak.
Service, wine and dessert were all excellent as well
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Cafe Paradiso is one of the last vestiges of the old Harvard Square. The Tasty of Good Will Hunting fame is gone as is Wordsworth and a number great independent places. Somewhere around the late...
Cafe Paradiso is one of the last vestiges of the old Harvard Square. The Tasty of Good Will Hunting fame is gone as is Wordsworth and a number great independent places. Somewhere around the late 80s, someone had the bright idea of commercializing Harvard Square. Those bright white buildings in the middle once housed the ubiquitous Structure and other necessary clothing stores. They have been empty for years
But Cafe Paradiso remains. Like Cafe Vittorio in the North End, it is a great place for coffee and gelato as well as sandwiches and other pastries. It is also a great place to chill and hang. It remains the second best people watching spot after Au Bon Pain, but you can only watch kids with mohawks on skateboards for so long.
Check this place out before the landlord decides that it would be a great spot for Baskin and Robbins
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Unsure of how to rate this one....If I was sober, but who is at this place, I would petition Yelp for a rating less than one star, But I have always been impaired, so it has not been so bad, aided...
Unsure of how to rate this one....If I was sober, but who is at this place, I would petition Yelp for a rating less than one star, But I have always been impaired, so it has not been so bad, aided by the fact that it is the only joint actually open at 4 in the morning
Here is a Boston secret...The cold tea tastes like beer....Now be quiet, because only you, me and 100,000 other Bostonians know
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No dress code for this place. You buy a couple of slices for $2 a pop and you can be sober and still enjoy it. Special note for dieters: They serve a massive slice, but it is only 1 slice, so you...
No dress code for this place. You buy a couple of slices for $2 a pop and you can be sober and still enjoy it. Special note for dieters: They serve a massive slice, but it is only 1 slice, so you can feel good knowing that you have eaten only a slice or two
Unless of course, you have preceded this by drinking a few beers
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This is probably one of my favorite places in Boston for many reasons. First, the chef/owner Andy is a community guy, and a driving force behind Share Our Strength. SOS is a charity dedicated to...
This is probably one of my favorite places in Boston for many reasons. First, the chef/owner Andy is a community guy, and a driving force behind Share Our Strength. SOS is a charity dedicated to helping hungry kids in Boston. (1 out of 7 in this town to be exact)
Of course, a guy like this will always have due consideration in my world, but it also helps that the food and service has always been very good. It is very creative cuisine and is always evolving. I could never understand ordering plain steak or broiled scallops....Why not do it yourself?
Serve me Artic Char in a Banana Leaf with Hoisin sauce or sushi grade Tuna prepared in some other original way...As long as it is good .
At Tremont, it always is
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Four words: Blackened Chicken And Caper. This place is the best for burritos in Boston period. Now while its true that we do not have a huge Mexican population and are far away from Mexico for $6...
Four words: Blackened Chicken And Caper. This place is the best for burritos in Boston period. Now while its true that we do not have a huge Mexican population and are far away from Mexico for $6 bucks, you have a huge, fresh Mexican sandwich.
I was in San Diego, which is a bit closer to Mexico than Boston, and I thought Viva Burrito was as good if not better than the more seasoned competition
Please Note: I am not responsible for the inevitable gastric distress from the Blackened Chicken and Caper Burrito. It is, however, worth it
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Masa
Category:
Restaurants
439 Tremont St
Boston, Massachusetts 02116
(617) 338-8884
Let me be clear. The food deserves over 4 stars. The service can be 1 to 3. I walked out of there once after waiting for seemingly a very long time, but I do believe in redemption.
The food...
Let me be clear. The food deserves over 4 stars. The service can be 1 to 3. I walked out of there once after waiting for seemingly a very long time, but I do believe in redemption.
The food is interesting from the salad with a Mexican flair to the creative aps. The tuna main dish is some of the best that I have ever tasted. It is food that is not duplicated elsewhere
So if you go and have a service issue, scream, because it may be worth it
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There was a time when I really loved this place. The soups, salads and sandwiches are all very tasty...Almost too tasty. I was looking at the menu on line and discovered the reason behind my...
There was a time when I really loved this place. The soups, salads and sandwiches are all very tasty...Almost too tasty. I was looking at the menu on line and discovered the reason behind my subconscious distress.
Their sandwiches average about 900 calories, which compares favorably only against the Double Whopper(with cheese). So be mindful of what you eat, because health food it is not
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I work with a bunch of hockey players, and one of our best customers/friends is Ken Hodge, who is an ex-Bruin and actually the CEO of The Genesis Fund. Somehow, the idea of a charity game between...
I work with a bunch of hockey players, and one of our best customers/friends is Ken Hodge, who is an ex-Bruin and actually the CEO of The Genesis Fund. Somehow, the idea of a charity game between our squad, The Yale Burners and The Bruins Black and Gold Legends was drawn. Only problem(one of the many as it turned out) is that we did not have a goalie. I volunteered even though I had not played hockey in almost 30 years. Goalies just stand there, right?
The practices are hard enough for me. Never put yourself in a position to stop a puck from a guy who you just gave a bad evaluation
But I digress. I decided to pay for some private lessons from Robs' school, and he has placed me in the very capable hands of Brian, an ex pro hockey player. A word about Rob first: He really cares about these kids. He and his wife Chrissie started and run this school. He gives a ton of scholarships to underprivileged, aspiring hockey players, and will raise money for families that have fallen on hard times.
As far as the lessons are concerned, Brian is unbelievable stressing the basics and offering a very hard workout. I watch him and wonder how the heck did anyone score on this guy. As far as my progress, I am much better, but The Legends have nothing to worry about.
If you have kids and they want to play hockey, this is by far the best experience they will ever have
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