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Large disappointment

Sunday, November 08, 2009
Good: I had been a customer for many years and love Stacie who seems kind and straightforward.. Bad: Incorrect assessment without careful evaluation. I brought my 99R wagon in for difficulty with changing gears. I was told I needed a new transmission after just my description of the symptoms.. and it would cost $4500 dollars, and a new transmission was ordered for installation. I took the car to a dealer for a second opinion and they found a penny in the lighter that shorted out the system, putting the car in "limp home" mode. They fixed the short for $85 and the car ran like new. Very disappointed.. Improvements: Less superficial assessment of the problem, get rid of the new senior mechanic guy who I thought was creepy and tried to take advantage of a previously loyal customer.. Other: Even the best shops can go sour with changing personnel and hard times where people are looking for any potential source of revenue..

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5701 Roosevelt Way NE
Seattle, Washington 98105
(206) 522-4664

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