I will start off with something nice to say...the customer service at Mathis Brothers is very good. They try to help and if you just want to browse they'll leave you alone....no hovering. The bad thing about our experience is that first we pulled our truck up to the warehouse for our dining set to be loaded. AFTER they loaded it in, the guys found out that they had loaded not our dining set but a lounger into our truck and had to unload it. (The lounger was supposed to go into the truck that had been parked next to us. But the guys loaded THAT truck with the wrong thing too. Bad for them that the truck had already left.) Anyway. They finally found our stuff, loaded it, and we drove home. It was pouring rain that day...all day and night long. After we got everything out of the boxes I noticed that a chair had something wrong with it. It is an arrowback chair and one of the long, middle pieces had not gone into one of the slots. I tried calling them but by that time they had already closed. (We live quite a long ways from where they are located.) I tried the next day but it was busy. Finally I got through to them and they gave me some mumbo jumbo about warranties, customer liabilities and stuff. Fortunately while I was on the phone griping at the woman my hubby was fixing the chair and now it's good. And that's that. We may even consider shopping there again because of the nice customer service inside the store and the beautiful furniture they have.
more