L P.

1 of 2 people found the following review helpful:

“VERY poor patient service-NO response to calls”

L P., Tuesday, April 24, 2012

This review is for: CHU, CHARLES R, DPM - FACTORIA FOOT & ANKLE CLINIC

I visited for the first time and had basic foot review. I was pressed very hard to purchase orthotics. Cost was of just shy of $500.00 without the cost of the visit. The product was delivered to me after much delay. Went to pick up and they handed me a plastic bag with orthotics that did not begin to fit my shoes. Called office 4 times and asked for assistance to obtain proper sizing and was told I had to trim myself or make an appointment for another $100.00+. Asked for Dr. Richardson or manager to call me. Zero reply. Why would they not provide an office staff person or have nurse assist patients? I would call it sub-standard. I paid cash to office for the amount of visit and orthotics that was above insurance paid amounts. After my bill review, I saw they had received more payment than they were entitled to. This was verified by my insurance provider. I have continued to request a refund and have not received refund for over a month. I will be filing a report with Regence Insurance and convey the very poor service to all that I come in contact with. This is not anyone that I would want to providing care to my health needs.

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Other Reviews for CHU, CHARLES R, DPM - FACTORIA FOOT & ANKLE CLINIC

“Love Dr. Amy”

Guest

I went to Dr.Amy Richardson this past summer to have my 30+ year old orthotics replaced. She was great. She was able to do the exam and make the... More >

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08/2005
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8

“You'll love to get your foot in the door with these guys!”

Morgan B.

GREAT REVIEWS for the Factoria Foot and Ankle Clinic. Specifically, Dr. Amy Richardson, DPM, is a great podiatrist. She is very personable, yet... More >

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