A free americano for waiting - PCC
Tuesday, May 23, 2006
We used to have our offices close by PCC and so every day around 3:30 pm we would visit the bakery area for some of those Vegan chocolate chip/peanut butter cookies which are sure tough to beat in my experience--worth the $0.99 by far. Now that we've moved down the road on 36th it isn't as convenient.
I was there the other morning to get a breakfast burrito, which are a good tasty value for the price--around $3.50, varying by ingredients. I carefully picked out the best burrito that I could find and then wandered over to the drip coffee by the window. A few people were crowded around it and by the time I got up to the container it was out. To my surprise an employee was right behind me and said, "Oh is the coffee out?" And I was so bewildered because just as I was about to walk the container over to the counter an employee was right behind me taking it out of my hands. Plus, she had such a good attitude for the early morning even joking around in a theatrical voice.
As she took the empty container out of my hands she offered to make me an Americano (my favorite) instead--I hesitantly replied, "OK" still kind of bewildered. So I got my Americao + a theatrical accent and walked to the register. The reason code written on the cup for the cashier was "waiting."
The best part about that experience was that someone was right there addressing my problem and they solved it. I wouldn't of cared if I had to wait at all. Each time I got to PCC it is a good experience and I seem to leave with a skip in my step from the cheery service and good products.