A friend of mine was verbally assaulted while trying to by a ticket from Suburban Express. She was told she was a "F***ing little b****" by the owner, *******. This was provoked by her using a cell phone in the store. The owner then banned her for life and even found her e-mail address (I'm not sure how because he did not have her name) and sent her a written ban. I attempted to speak to the man and he quickly banned me for life as well as berating me with some colorful language. I know of several other people who have had a problem with the store and specifically the owner. I highly suggest you don't use their service.