I made an appointment with Eric Steffes on Friday August 19 and when I arrived at the dealership I immediately felt that the employees were more interested in my having a good experience than selling me an auto. Eric was right on time and he put me at ease while finding out what options I wanted on the new car (Traverse). We went out to the lot and I soon found the auto I wanted. The deal was quickly made and we were off to finance. While Eric was prepping the auto I met Shana Del Grosso. She proceeded to help me obtain the financing throught USAA bank and generated all the paper work for me to sign. She explained each document and was patient with me as I obtained more information from USAA. My wife and I came back to the daelership on Tuesday August 22 for her to sign the documents. We we greeted by Bryan Long who explained that Eric was off that day but would resolve any remainng issues with the auto. He escorted us to Shana's office where my wife signed the documents. We waited a short time in the customer lounge and Bryan came and told us the vehicle was ready. The three staff members mentioned above plus two or three others that I did not get names from were extremely courteous and helpful throughout the transaction. We were given water to drink and every effort was made to make our experience a pleasant one, and each of these employees did that! I will bee looking for a new Corvette in the next year or two and I certainly will make my first stop at Courtesy Chevrolet. Way to go team!!!!! Sincerely Carroll and Tommie Bourne
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