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Frustration is an understatement...there are a lot of people who are unemployed and I'm sure there are better people then this store has - Review by C B | Old Navy

Old Navy

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Frustration is an understatement...there are a lot of people who are unemployed and I'm sure there are better people then this store has 8/28/2011

This is the closest Old Navy location to my home and I will drive an extra 10 miles to Lynnwood to not shop at this location! I've never experienced associates so dismissive. I made a purchase 8/24 at the Burlington location $116, and I had a coupon for 30% off, when I made my purchase the coupon turned out to be online only, I decided to buy the stuff anyway. The next day I received a 30% coupon for in store only. I went into the Everett store to get an adjustment on my purchase and purchase more since I was so excited about my coupon. I went to the register and the girl said yeah this shouldn't be a problem, I asked if I should get my other purchases first and another lady next to her leaned over while helping another customer and said we can't do it for you because it was a prior purchase. I asked if there was a way to just return and resell the purchase so I could use my coupon and she said no you can't return it and re-purchase it. Her name was Ashley and she was very dismissive. I didn't want to freak out, because I'm not that person, so I just started walking away kind of frustrated, then I decided I was going to talk with a manager. I asked this other girl behind the counter for a manager and she said that's me (so she watched the whole interaction between Ashley and myself, and didn't intervene explained myself again and I explained to her that I plan on making another purchase I would take store credit, it's really over $30 I don't understand why it's that big of a deal (I swear this girl acted like I was stealing from her). She explained that I could go home and get the clothes and return them and then they would resell them to me. I asked why it was necessary that I go home, can't you return it off the receipt and resell it and she said no I would have to go home and get the stuff in order to process the transaction. The coupon expired today so I debated whether I really wanted to drive back to Everett from my house because I live about 12 miles away plus there was weird traffic today wasn't sure it w more
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