Quiznos
Friday, May 12, 2006
Quiznos offers all types of sub sandwiches, as well as salads, soups, and kids meals. I have to admit, my most recent experience here was not great. I ordered two large subs and a kids meal. The subs were poorly made, and not toasted long enough, leaving the bread soggy, and the sandwich cold in the middle. The following day, I called the shop to speak to a manager. The employee who answered the phone answered with a simple "Hello?". I had to ask if I had actually called Quiznos. Indeed I had, so I asked to speak to the manager, and after a minute or so, I was told the manager was too busy to talk on the phone and would have to call me back. I left my name and number and hung up. Three hours later, after not recieving a phone call back, I called Quiznos once again, and was told that the manager had left for the day. At this point I asked if they had the number for the owner, or the corporate office, and was told that they had neither numbers. After this, I was pretty upset, so I went online and emailed the company. This is where things started looking up. After emailing the company I was promptly emailed back with an apology and promise that I would recieve a phone call from my local Quiznos. I did recieve a phone call about an hour later, and was profusely apologized to and offered the same meals I ordered the other day for free, as well as a five dollar coupon. I was also given the manager's home phone number if I had any more problems. I did go back and get my free meal, and was treated like a queen. So, my first experience here was poor, but I think my complaint, once handled, was handled very impressively, and I will be back to this store.