Ok, so now I remember why I shouldn't shop at Levitz. The whole experience was awful from beginning to end! Stay far, far away!
Went in looking for a family room couch set. I've looked everywhere and couldn't find one I liked, but amazingly, found a set here. To be fair, the prices are pretty good and you can negotiate. However, on the downside, it's just not worth it.
The salesgirl was kind of flip to us, but hey, even I can live with that...after all, it's a busy store, and it's not Nordstroms. But the real kicker, were the delivery guys! Setting aside the fact that 5 out of 5 pieces of furniture that I bought came damaged (yet another issue), when I pointed out the fact that the sofa (and yes it was the largest piece) had a major defect in it, the delivery guys started swearing at me and kicking packing material around, etc. It was obvious that they were unhappy about having to move the piece back into the truck.
Of course when I pointed out the other two pieces had flaws in them two, one of the guys decided that I wasn't even worth unpacking the other two pieces of furniture for me to even see it and said he was just going to take it back. (This is after about 10 minutes of swearing in front of me inside the house, and later complaining and griping about me while they were outside of the house, so I could hear.)
The guys tried to tell me that if they left it, the service guy would come and fix and if it wasn't to my satisfaction, they'd take it back. Of course, when I actually had customer service on the phone, they told me that it was my choice not to accept or have the service guy come, but if he came, he would make the determination if he was able to fix it sufficiently or not. In any case, not a direct translation.
Bottom line is that all the furniture came damaged and I felt physically threatened by the delivery people. STAY FAR AWAY!! Some things in life are just not worth it, and Levitz is one of 'em!
Monday, June 05, 2006
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