horrible experience - he came over did not have the type of lock i wanted installed and he had to order them it took over a week for me to finally have a lock that I felt safe in my home installed on my door - i was expecting this to be done in one day and it took them over a week to finally get the lock i wanted and have it installed like I wanted to. The person on the phone handling my call was nice in the beginning but after a while they started getting an attitude on the phone to me all I wanted was my house to be secured is that too much to ask for ? is knowing what you want and insisting you get it a bad thing ? I don't think so ....
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