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I have never had such bad customer sevice....
Thursday, June 29, 2006
Yes it has a great selection. That however will never get me in their again. I returned some movies before I left on a three week vacation with my family. The store said that they only got one of the two movies and then the second one was returned a week later ( when I and all my family was out of the country). I nicely explained to them that the movies were returned at the same time (it was impossible for the movies to have been returned at any other time.) and that they made the mistake at check in. I asked for my money to be returned. The manager said they "don't make mistakes" and could not credit my bank card for the 13 extra days that were charged. When I made a big deal out of it. He offered to give me store credit.... of $25.00! I would have excepted but the total that was over charged to me was $48.75. At this point, nice little me that can never raise my voice in public, total them that if they did not give me my money back I was going to be pressing fraud charges. I got my money refunded to my card. I find their polices criminal and urge no one to do business with them until they change them.
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Camie:
5030 Roosevelt Way NE
Seattle, Washington 98105
(206) 524-8554
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