Good: These guys take there time to explain everything without making you feel like you are stupid! I was told by another company in Raleigh that I needed a new Heat Pump system even though my system was only 5 years old. They sold me on the energy savings which there was some truth to. My neighbor was having HVAC Raleigh service his unit and I asked the technician if he would come give me a second opinion. He had my system fixed that afternoon for $240! Thank the lord for honest companies like HVAC Raleigh!. Bad: Nothing! These guys are honest and they want you to be a customer for life by giving great customer service!. Improvements: I can't think of any! They saved me thousands of dollars fixing my system when I was told I needed a new one! They could have also told me that I needed a new system and just beaten the other contractors price, but they were honest and did right by the customer! Call these guys! You will not be sorry!. Other: Fair prices and fast service! They have some of the best customer service I have ever experienced! If you need anything HVAC related you should 100% call HVAC Raleigh!.