I went here to get a costume last haloween, and I agree with the original poster (terrible service).
I couldn't find anything I needed, although I knew they must have it. Granted they were busy, but there has to be a better way to run your business on a busy day...
Otherwise, this place rocks. They have every costume imaginable, and if they don't have it they'll order it-- or you can try and motley one together yourself.