Staff With The Personality of a Rock
Tuesday, June 28, 2005
I have a small business and wanted to get inserts printed for my packaging. After calling several places, it seemed to me that Minutman Press on Battery had the best price. The people who gave me a quote were less than friendly - but I decided my budget mattered more so I chose them.
I have a long history working in customer service and do not consider myself a high maintenance customer. But the staff was so unfriendly, rude and unwilling to help me complete my project. It was like pulling teeth trying to figure out when it could be finished and getting the exact pricing. It turned out they charged me extra at the end for "special formatting" they had to do so I could have (and should have) gone with another vendor.
The job finally was finished and the inserts looked decent, but next time, I will spend a little more to get better customer service.