They sold me a car that didn't exist.
I came in to purchase a new 2011 car, that I was promised was available to me and just needed to be rerouted for delivery. Put my deposit down, completed the financing, signed the contract and shook hands. I would expect to get the car in less than 2 weeks.
The next day I received a call from the sales manager (Mike L.), saying that the car I purchased was in fact spoken for. I could, however, take a model with the same specs that's available for purchase in southern California - "but it would arrive to you WITH 400 MILES ON IT because we would have to DRIVE IT TO OUR DEALERSHIP." Huh? Same price. That would mean a brand-new used car. Or I could wait 3 months after ordering one. They tried to get me to buy other models on the lot as well. When I asked about shipping it to me I was told was out of the question, says the "manager" on the phone, since I got such a "good price" when I purchased. I'm of the belief that the dealer should handle their mistake, like the mistake of selling me a car that they had no right to.
Never an apology from anyone involved at any time. A follow-up apology from the salesman I originally worked with (Dave D.) would have been nice - or at least a reply to the email I sent him saying that the deal he set up went sour. That afternoon I wrote an email to the GM of the dealership about this entire experience, but no reply after two days. Gross mistreatment of the consumer. Be advised.
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