After searching the Internet for different vehicles, I've been comparing the Hondas and Acura’s, and have it down to 2 models. I decided to call the dealerships and ask a few questions. I believe in speaking to 3 different opinions before I buy a car. I figured I'd call the Acura dealers in my area since we are leaning more toward a used MDX. I called Mission Viejo, South Coast and Tustin. I was impressed when I called DCH Tustin Acura, the receptionist was very nice, she listened to my requests, explained unfortunately the sales personnel were with customers, and asked if I'd like to wait or would like a call back. I told her I didn't mind waiting, she also took the time to tell me they had a car finder service to help me find what I’m looking for.
After less than a minute she came back on the line, apologized for the wait and said she was transferring me to their manager, Alex. I expected another pushy sales person, but he was really nice also, he answer all my questions, and even offered to locate the used Honda I was comparing at no additional cost if I decided on a Honda, or another model. I was very impressed that the manager took the time to take care of my questions, and when I told him so, he humbly apologized that his staff were with other people, and said he didn't mind at all, he said he was happy to assist. There was no pushing to buy today, which is what I expected, and he even told me that if I did decide on a Honda, I could get it serviced there too. Which is nice since my wife’s sister lives in Irvine and she goes there a lot.
Needless to say I appreciate the help and professionalism they provided me, I've been there several times now and i'm working with Kenny, their internet sales person, everyone at the dealership has been nothing but helpful and accommodating, I've stopped in a couple times now to see couple of their cars and bumped into a few service people who offered assistance and smiles, nice to see a place that knows the value of a customer! Now if my wife can just decide on a car!
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