I originally bought a DVD player on a rent-to-own basis from a different Rent-A-Center location. They made errors in my paperwork, couldn't find the remote control, etc. so I was very unhappy with them. When I went in one day to make a payment, there was a guy working there temporarily from another store. He was able to correct the errors on my paperwork and answer all the questions I had. When I learned he worked at this store and that this store was closer to my home anyway, I decided to move my account here. I've been very happy with that decision.
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