Lackluster Customer Service Makes This Dealer A Loser
Wednesday, September 28, 2005
If you ask me, when you're trying to sell someone something as big as a car, and they can go anywhere they want to buy one, then you should be nice to them. Because if you're not, they'll go elsewhere. Moreover, they'll tell all their friends just how bad you treated them.
Saturn of White Bear Lake gives a bad name to that adorable city. Their customer service was not just lackluster, but downright rude.
When I first went in, they basically left me unattended for more than an hour, with nothing more than a brief acknowledgement and the promise that someone "would be right with you". Then, I finally got someone to help me and told them I was interested in the new Saturn Vue. So the guy brushed me off and said that I didn't look like the kind of girl who should be driving a Vue. But he failed to mention what a girl like me should be driving.
No first of all - what kind of sexist remark is that? How rude! What kind of girl DO I look like? The Pinto type?? Puhleeze.
Anyways, when I finally did convince him I was looking at a Vue, he gave me keys and told me to go on a test drive, but never even offered to come with me.
When I came back to the dealership, not having left ANY paperwork, license, anything, I asked about financing, and filled out the papework. He said he'd call me the next day to let me know what he could do. Why couldn't he tell me right then?
The next day rolled around, and no word from the Saturn dealerhip. Then another day. So I called & left a message. Then another day or two. Still no returned phone call. Finally a week went by, culminating with me speaking with a manager, explaining my frustration and saying " I just want to buy this car - why won't you let me".
In the long run I went with a VW instead. But I really liked the Vue, and had heard good things about Saturn customer service, like that's what they were known for or something. Well yeah, now they're known for it - but that's not a positive thing.