Good service, but on the slow side
Friday, September 23, 2005
I had to get my car towed to this Herb Chambers BMW, which has a very convenient location. Unfortunately it took them a long time to diagnose my car's problem, and were even wrong the first time so that I had to come in unnecessarily. A few times they also promised to call me back with updates, and never did, so I had to call them instead. In their defense I think they were very busy at the time, but it was still pretty annoying.
When I did get my car back it worked perfectly again, but I had to wait there for an unduly long time at pick-up for them to bring my car and the other things I needed. Basically, they did their job well, but in their own time, which didn't match up very well with mine.