Good food, nice restaurant, service is lacking
Thursday, December 01, 2005
We've eaten at BJ's Restaurant and Brewery in San Bruno at the new Tanforan shopping mall twice now. Both times we've eaten in the bar area because the wait is over 1.5 hours. We were lucky that we were able to get an open table from people leaving in the bar. The ambiance of the restaurant is nice, it is always crowded and has a sports bar feel with many TVs. The food was good, salads, soup and sandwiches are all great. The service both times was lacking. The wait staff seems to be inexperienced and although they may be understaffed, our waitperson forgot food items on both times we visited. We ended up cancelling our order for an appetizer the second time because we received our salad and entree with no mention of the appetizer. I think that our waitress forgot to place the order.