When we lived in Maryland and would fly "west" .. we usually flew on United Airlines. They were always friendly and the main thing, we could usually get a non-stop flight. Getting a non-stop flight, we had a better chance of not "losing" our luggage, it usually arrived at the same time as we did. The service was always friendly and years, I mean years, ago, the food was even quite good. I recall the seats having a lot of leg room but on later flights on different airlines, it was not always the case. The pilots were great at landings too. One could never tell if you were on the ground or not because the landings were so smooth.