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Poor Management Attitude - Review by Tiffany J | Credit Union Of America

Credit Union Of America

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Poor Management Attitude 9/1/2010

I have been with CUA for 5 years. Typically they are pretty good. I just moved to California and I have kept the, because I can use shared banking. Today that went very wrong. I have two accounts with CUA. A business account and a personal account. One of my customers made a deposit in a shared institution because they forgot to mail my check. I have made numerouse desposits and the funds have always been available with the exception of one time. Today I am traveling back to KS for work and I call because my debit card gets declined. The Manager of the downtown branch "Joey" tells me unless I can fax him a copy of my check he won't release anything. I explained I was travelling and I did not deposit the check myself and he said too bad I have no idea what the check it and I am not just going to give you credit for a deposit at a shared branch. The guy was rude and unprofessional. I asked for his boss and he smuggly told me and I explained once again what the check was for and the same check had been deposited each month for 8 months. He said old well I can't help you. So I am driving to KS so that I can speak with his boss in person. That is not the way you treat a good member. I really feel like most of the people at CUA are good people and they care about thier members but if this is the manager what should I expect from the rest of the team. I am tempted to go in on Friday and shut my account down for good. more
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