Rob S.

3 of 4 people found the following review helpful:

“Horrendously overpriced labor, poor customer service”

Rob S., Tuesday, July 20, 2010

This review is for: Car Toys Inc

The shop rates are north of $80/hour. While reasonable for a car dealership, this is just ridiculous for car audio. I've gotten quotes of $250 to pull an aftermarket deck out of my car and put the factory deck back in - no wires were cut and is simply unplugging one and plugging in the other. On a separate occassion I had a quote of $380 to install a basic car alarm with no special features (no remote start, nothing). The price gouging is ridiculous, and I think it's pathetic that their own employees come on here and give them 5-star ratings to skew the customer rating system. Lastly if you think you'll catch a break in installation charges if you buy equipment from them, think again. A year and a half ago I purchased a JL Audio subwoofer from them, with box, and they actually charged me $45 to put the sub in the box. There was another charge of $65 to put it in my car, which already was wired for a sub (was replacing an older single sub). It does not take 30 minutes to screw a single subwoofer into a box. It does not take 45 minutes to unhook two wires from one terminal and hook them into another. If you're paying a premium for the products in the store, there should be some level of discount to the labor, I would think - especially if your labor is overpriced to begin with. Unfortunately my girlfriend was the one taking care of this for me, and she did not know any better so she could not challenge this - she thought it was standard fare. Good to know they take advantage of women there. Best buy may not be the highest quality, but all the same jobs I've had Car Toys do in the past, they do for over 50% less money - and they guarantee their work as well. Best Buy even has a special that they'll un-install your deck and put your factory deck back in FOR FREE if you're selling your car. Car Toys doesn't even have the customer service to make the price premium worth it. The staff comes across as arrogant, If you don't know about car audio, they'll take you by over-estimating labor charges.

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Other Reviews for Car Toys Inc

08/2011
0
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“bad news bears”

mark k.

Kinda wanted to burn the place down by the time they were done. Id go into detail, but i dont want to waste any more of my time at the expense of... More >

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05/2010
0
1

4 of 9 people found the following review helpful:

“Customer Service is their number #1 goal”

Jonathan V.

Good: I'll start this off by saying I am biased. I am a manager at the Bellevue Car Toys location, and have been here since january 1 2008. I... More >

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3 of 6 people found the following review helpful:

“People need to be fair”

Guest

I was reading the last guys reviews just trashing on this place and I gotta tell ya the dudes in their were super honest with me about my car. I... More >

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10/2007
0
9

3 of 5 people found the following review helpful:

“A little pricey”

John D.

I went in for an estimate on a very small job, and they wanted to charge me $70 for something that installers at Best Buy did for only $20. If... More >

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07/2006
1
10

3 of 5 people found the following review helpful:

“Dishonest: Service Bait and Switch”

Christopher B.

I have a 3rd party car alarm that was installed when we purchased the car in 98 in California. I needed service for it but my regular service... More >

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