Walked away bleeding
Thursday, September 01, 2005
I went to Juan a few times. The first appointment was great...but every appointment after that he was either distracted with his thoughts or other employees (colorists, etc) kept interrupting, trying to get their client the next appointment with him. He wasn't even done with me and these employees were standing over me asking him how much longer would he be with me. That was the same appointment when he apparently cut me on the neck and failed to inform me of that fact. I went home to find blood all over my neck. Of course I should have ranted and raved and complained...but I just went elsewhere. Even if he had apologized, the culture of this salon does not make the customer feel valued.