Went to the dealership's service center the first time to do a routine service oil and filter change. They are very organized. You get into line with your car and a preliminary checkpoint person asks you what your problem is/what you're there for/if you have an appointment, then places a number on top of your car. Within a minute or so, the main person comes and takes down your problem and does a quick outside overview of your car speaks to you and you repeat to them what you told the first person. They tell you what to do, most likely "turn off your engine, and leave your keys in the car", then have you follow them to their station and they get all your info to be inputted into the computer. Print you a receipt, etc., all the paperwork. Very friendly and helpful. Then they tell you how long the wait will be and when to hopefully expect a call, etc.
They have a service center/waiting area with a Starbucks and Subway. Also, their accessories store is in there too. Along with the cashier and guest services. The best thing is they have complimentary shuttle service as long as you're within they're 15 mile radius. Just go to guest services and they'll tell you the details. You have an option of either being brought home and back. Of course, they warned me that bringing me back may take longer (waiting time wise). Or you can be brought to the West Covina mall and shop until they let you know your car is ready and they'll pick you up. Lastly, you can ask to go to the El Monte Edwards Cinema and I believe they give you movie tickets. For all these complimentary services they do pick-up and delivery.
It's a very nice atmosphere. Didn't know dealerships could have such a nice and accommodating service center that is efficient and organized.
It has a lot of business and according to their website has been in the news and received some good reviews. Quite surprised with my first experience in their service center. Since, I really don't like going to dealerships to deal with buying cars. Never feels friendly and just wants your money. I usually check out the service centers and they're all okay. So, I was a bit wary about going to this dealership to use their service center. This one by far has been the best.
more