I chose Premier Security based off the intial call in to the company. The lady that answered the phone took alot of time as I was frustrated with my old home security company. The previous security company was not even recieving calls when my alarm went off and wanted $120 hourly to come out and service my system. Premier Security sent out a technician who fixed the problem in five minutes. Somehow the security system got disconnected when I changed my home telephone company. Premier Security's monitoring rate is MUCH lower than what I was paying per month. Very satisfied, Thank you Premier!