They will not stand behind their work, if they even do the work in the first place!
My wife and I were buying a new house and we wanted the heating and cooling system gone through. Christensen & Wisnet came out in August and said our heating and cooling system were all OK, with a charge of $193.
We move in and turn on our furnace for the FIRST time in November, and we have no heat. So my wife and I trouble shoot the furnace for simple things, breakers, exhaust, filter, etc. Well we found that the exhaust was clogged, strike one for Christensen. We clean that out and it still didn't work.
We email Christensen & Wisnet and explain the situation telling them that this is the first time we turned on the furnace since moving in, show them our receipts, and suspect that the technician didn't possibly do a thorough job due to the exhaust being clogged. They said they would waive a diagnostic fee but still charge for service. I told them that was unacceptable, I would be willing to pay any part fee but I didn't think it was right and I didn't feel the heat was possibly even checked. They would not stand behind their work or even acknowledge that their technician may have messed up.
We had a home warranty, so we called Black Haak Heating because I didn't feel the trust with Christensen, nor was I going to give them any more money for services that were possibly not done in the first place.
The Black Haak tech showed up. I watched him because I wanted to see for myself. Imagine that, I WAS RIGHT!!! The Christensen tech would have never been able to run the heat due to 2 things, the vent was clogged AND there was a wire pulled off on the flame sensor which will not allow the furnace to heat at all.
Thanks for not believing in your customers and backing up your work!
So the moral of the story:
1. Christensen & Wisnet didn't do what they were paid to do in the first place.
2. Christensen & Wisnet wouldn't stand behind their work.
3. Christensen & Wisnet will gladly take more of your hard earned money a second time around for work they didn't do in the first place.
4. Give Black Haak a call instead, they even gave me a free furnace tune up for the future.
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