Here’s my experience with JAM paper and envelope. I realize it’s a novel, but this is what appears to be their typical MO. Plus it’s pretty incredible that it turns out in the end the obnoxious employee isn’t some rogue, disgruntled kid, but rather the owner. That’s right, the owner of the company. Here it goes.\r
\r
I ordered 25 recycled portfolios on a Tuesday morning. I placed the order online and provided my FedEx account number and selected 2-day shipping. I needed the portfolios for a huge PR event on Thursday morning, so I needed them Wednesday at the latest. Just to be on the safe side, I opted for the expedited shipping. Once I placed the order, I called JAM paper and spoke to a CSR. I asked if the order would ship that day since the website indicated the were in stock. I was reassured by the CSR that they would ship Thursday and arrive Monday. I received no email confirmation of the order, but referenced my order number from the website as I called immediately after placing the order. On Monday evening once our last FedEx delivery failed to deliver my order, I called the 1-800 number. The following is what took place:\r
Me “hi, I wanted to check on the status of my order. It was scheduled to arrived today and didn’t.”\r
JAM Paper “What is the order number?”\r
Me: I didn’t receive a confirmation of the order, it’s under “Blank Advertising.” \r
JAM Paper “Oh, that’s shipping today, I know because I just followed up with them in California.”\r
Me: I contacted you guys after placing the order and was reassured it would arrived today.”\r
JAM: “nobody would have told you that!”\r
Me: Why do they have to ship out of California?\r
JAM: “BECAUSE THEY HAD TO BE MADE. DON’T COP AN ATTITUDE WITH ME. “\r
Me: I’m not copping an attitude, first of all you just told me I flat our lied. Listen, I need you to ship overnight to me and I should not have to pay for that up charge.\r
JAM: Well you’re not going to get them unless you pay for overnight shipping. DO YOU HAVE ANY IDEA HOW MANY SHIPMENTS GO OUT OF HERE A DAY?!?\r
Me: No clue, but I do know that this isn’t usually how people treat their customers. Why wouldn’t you have notified me that the item wasn’t in stock instead of assuming it was ok to ship a later date? I’m looking at the website now and it says that it is in stock. Can I get your name?\r
JAM: It’s Michael Jacobs, Can I get yours?\r
Me: It’s on the order.\r
Michael: Do you want me to tell them to ship overnight?\r
Me: Unless you’re covering the difference in shipping, I’d rather cancel the order.\r
Michael: YOU WANT ME TO CANCEL THE ORDER?!?\r
Me: Yes.\r
Michael: (hangs up phone)\r
(one minute later, my phone rings)\r
Michael: Do you want me to ship these overnight?\r
Me: Yes.\r
\r
I did receive the shipment the next day and called to attempt to dispute the shipping charges. The employee was TERRIFIED. She lowered her voice and said she would ask him. When I got my answer it was in a whisper “it’s what you thought, he’s not budging.” \r
more