WORST SERVICE EVER...THEY ""rigged"" my heater in january and told me they would call back with pricing on parts to fix ....Well no one called. We then put on air on and used the shut off that the sercive guy ""rigged"" and it shut off our condensation pump....FLOODING MY BASEMENT. The end result was 13 phone calls to customer service and every manager in the place. I also spoke to GM....Inow have a sneaky suspicion why the company is on the track it is on after speaking with him. I have also called corporate 3 times. No callbacks---referred back to same GM up here in PA No one cares. Your money is best spent with another company in my opinion. Did I mention I was with them for over a decade...first major problem and they ran from it instead of engaging it and taking care of it like a reputable company. Sad really. Hopefully I can make it through the ""matrix"" and speak to an owner to let them know how mismanaged they really are...especially in PA ..I believe out of West Chester area.\r
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MJG
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