AVOID. Would give 0 stars but doesn't allow.\r
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Still waiting on my sweet check for $40 bucks...\r
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Worst customer service I have ever dealt with. \r
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I had used this delightful (note: sarcasm) company to move from Huntington Beach to Laguna Niguel on April 20th 2013. Generally I would have just rented a truck and moved myself. With my wife being 7 1/2 months pregnant and myself on a limited time schedule we decided to hire a moving company. I am usually very good about reading reviews and usually try and make decent decisions. HA, not this time. Got me.\r
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I had originally contacted another moving company, however they canceled last minute and referred me to Dynasty Movers. Speaking with David on the phone I was very confident on receiving a great service.He seemed very detailed and asked a bunch of questions about specifics. I was provided with the ""quote"". Apparently these ""quotes"" are legendary in the low priced movers world. Generally when receiving a ""quote"" it shouldn't nearly double upon completion. Quote was for around $300 tops, which was eventually $500 with tacked on time. They informed me during the move several times that it was taking a bit longer than originally expecting, so price inflation didn't bother me much. Just make sure if you are budgeting, make sure you tack on more funds.\r
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I was actually very happy with the moving guys they sent out. Both of them did a pretty good job and worked hard. They did have a few breaks here and there but can't fault them for that. I even went as far as getting them a pizza and my wife and sister even ran out to the store to buy them a few drinks. I also tipped them both as I was happy with service......so I thought.\r
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The true frustration didn't begin until the next day. Here is a small clip of the email I had sent to Dynasty Movers.\r
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......... When I tried to turn on my Sony 42 inch TV yesterday it does fire up at all. Light won't even turn on. There is also a chunk of plastic that was chipped off the left side by the plug. The chip was brought to my wives attention after she heard some grunts and bangs while he was traveling upstairs. He replied: I am ok, It was just a piece of plastic that chipped.\r
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It was obviously either the stairs or the move over in the truck with items piled on top of it that killed it. Very dis-hearting as everything else was very smooth, and they did a great job. Unfortunately a larger TV is a pretty bad ""ding"", it will cost we a trip to the repair shop and its cost to repair. I have already gotten a quote for $50 to even inspect it. I debated even sending this e-mail as to not have my comments fall negatively on the guys, but can't simply overlook such a large purchase........\r
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Since sending this email I have called Dynasty several times, sent numerous emails and have been nothing but patient in the meantime. In return I have gotten about 5 poorly handled vague responses through email. One that offered me the typical ""can't be bothered"" .60 insurance rate. 2 or 3 more emails promising a phone call from David that has never came.\r
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Excuses in vague broken emails range from:\r
- On Vacation\r
- Doing payroll ( must have a ton of employees )\r
- Has estimate today ( must be a huge job )\r
- Busy with family vacations\r
- Out for ""periods of time"" ( that's my personal favorite for a good laugh )\r
- Business matters ( obviously mine was not )\r
- Will speak to movers and call back next week\r
- Will get in contact Tues or Wed, as is a slower day for us.\r
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All emails are typed from David's email, however someone else who never uses his/her name.\r
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It has now been about 5 days since hearing anything from Dynasty, not even and reply e-mail at this point. Perhaps mine are tucked nicely away in a SPAM folder.\r
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Perhaps I can get a reply on here? So yeah, wouldn't recommend them. Sure there are a lot of phony accounts on other sites that would. ( Do some searching and you will find ).\r
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Still waiting on call....\r
Mike\r
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