DO NOT DEAL WITH THESE PEOPLE!!\r
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This was by far the WORST experience ever searching for a new car for my daughter! Long story, but I do not want to miss anything. It started off with the salesman Joseph not return calls regarding online inventory after I emailed all my personal info and filling out online finance application. I had to call him three different times only to be told he was busy with customers and forgot to return my calls. (I was a potential customer as well…DUH) Then I called to complain to manager TJ and he left me on hold FOREVER! Called back and he said he was busy. \r
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Called the next day and I complained to Anthony, finance manager, that my info had been ran to multiple banks for approval and I never even had a salesman to help me. He apologized and said that wasn’t true and he would personally take care of me. Told him I was dealing with another dealership and would like to compare prices. I said he understood and to come by on Saturday. \r
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I went by dealership on Saturday at 1:00pm but Anthony was busy. I met salesman Corey and asked if he could show me vehicle while I wait for Anthony. He was very playful, cheery, and telling me he is new from Louisiana. He really sold me on a car for my daughter. After waiting a few hours, I told them I will leave and come back with my daughter. Came back at 5:00pm and they still did not have time. My daughter and I walked the lot looking at cars and I motioned for Corey to come show me car. He shook his head no. When we walked back to the building, I asked why he didn’t come so he could get stock #. He told me he was not walking back out there. By this time I am fuming! I had to ask for my daughter’s key for her trade in car several times. I finally got the keys back and said I was going to other dealership. Said goodbye and Corey just looked at me without saying a word. I looked back in front of everyone and asked why he didn’t even have the common courtesy to say goodbye. He said goodbye with a frown.\r
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As I was driving off, Damarcus came out to stop me and gave me numbers for car for my daughter and finance rate. I told him I am going to other dealership to see what they can do, but if I came back, Corey is not to get the sale! He was rude and very unprofessional. I am in sales and would never treat a customer like he did. I am a big stickler about customer service. Damarcus apologized profusely for Corey’s behavior and said he would take care of me if I came back.\r
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Well, after my HORRIBLE experience, Fernando and Benjamin over at Sterling McCall Nissan made everything better! I purchased my daughter a 2013 Versa SL! Top of the line model! The payments are where I needed them to be and everyone over there were so professional. Got top dollar for my trade in too. All the other salesmen congratulated us on my new purchase and shook our hands. It was the most wonderful experience! Baker Jackson Nissan needs their staff to train and learn from Sterling McCall Nissan how to treat customers. \r
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Lucille\r
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