f I could leave a negative star count I would. My hair color was ruined and I was robbed.\r
I had a hair color that I loved. After years of trying to find the right shade I fell on light golden brown. My only problem was that my roots were a shade lighter than the rest of my hair. So instead of trying to fix the issue at home I decided it would be best to seek expert service. I explicitly explained that all I wanted was for my roots, about 1/2 inch long, to match the rest of my hair color. I said over and over again that I did not want my over all color darkened at all. If anything I wanted it lighter but I wanted to stay away from highlighting my hair due to the damage. My colorist brought out a swatch that was the same color of my hair. I asked about the lighter shade but was told that that would be too light and wouldn't address the issue I had with my roots. I restated that I did not want my current shade to be any darker.I even brought in pictures so there would be no confusion. The end result was a medium to dark brown hair color with reddish roots. I was mortified. How could this happen after I explained over and over that I did not want to darken my hair. My colorist even commented prior to applying the color that she thought my current shade was good for my skin tone. When I complained the colorist was apologetic but tried ti skirt the blame at the same time, telling me that she couldn't do what I originally asked for. My question was why didn't she tell me that and allow me to make an informed decision. She then asked the manager to speak with me. My options were to either leave it dark or get highlights to lift the color out. At this point I was almost in tears, I was trying to protect my hair from damage. I opted for the highlights because I hated the color. My color was not restored to original light brown, instead I had dark brown with reddish highlights. When I went to leave I was asked to pay $125 and was told that I was getting a ""deal"" At this point I had been there for 3.5 hours with ruined color plus added damage and I was being treated like they did me a favor. When I asked about the cost and expressed that I thought it was too high and that I was still leaving with the opposite of what I asked for I was threatened by the owner that the police would be called if I did not pay at least $100. He kept saying he was giving me a deal and providing a service.
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