Let me start by saying that this is the FIRST time I've actually had a good experience at a car dealership. This experience started with a phone call from Toni. She was personable, to the point and just incredibly pleasant to talk to. She said she would email me the quotes (By the way, I added on quote requests after the first one) and not only did she quickly respond, she did it graciously. Toni also put my mind at ease by confirming that there would be NO SURPRISES. Of course I thought there still might be, but to MY surprise, she kept her promise and there weren't! We drove 30 miles to THIS Honda dealership because of my conversation and email correspondence with Toni.\r
When we arrived she greeted us warmly and explained that she would set us up with Bill. Bill was great! I could tell that his focus was strictly Customer Service! He ran all around that dealership getting our deal done. He was extremely professional and focused. We took 2 test drives (one at the beginning and the other was actually a test drive of the Odyssey we eventually purchased). He never rushed us on anything and was more than happy to help us through this process which could be daunting especially when you have your small children with you. Our next (and last) stop was with Basil. This was another great experience. Basil was a consummate professional. (As a matter of fact, all three were consummate professionals). He printed up all my options for me with a smile and went through each one clearly and patiently. Again, no surprises! We got the financing we expected to get when we walked in the door. In the end, I was happy to have driven the 30 miles to this particular dealership and I will definitely recommend this place to anyone I know that is in the market for a Honda. Great job to all three of you.. It was truly a pleasure. Thank you.
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