Never Again will I shop there. This is a long story so I will try to keep it short. We bought 2 power recliners and 1 power sofa. In our first round they told us that it would cost us to have the furniture delivered. In the second round they said they would give us the delivery free. Note that their web site says free delivery any where in San Luis Obispo County. After 3 months 1 of the recliners stopped working. The motor had been shaving our carpet and was clogged with fibers. We just have normal carpet so this should no have happened. They would not back up the motor warranty because they claim the manufacturer would not. We were not at all happy with the furniture so we thought that if we traded up it would satisfy everyone. The only way they would let us trade up is by us paying for a new motor, which they claim cost $200.00. We picked out new furniture at over 1 1/2 times the cost. They came out and picked up the first furniture and told us it would be 3-4 weeks to get the new stuff. This was kind of surprise to us. We now had no furniture to sit on. After 4 1/2 weeks I called to check on our furniture, they could not find the order at first and then said it would be in next week. Guess what ....no furniture. We continued to call and would get what as only can be described as "" that's to bad....sorry...... attitude"". You could almost tell they had used all their excueses before. I was told one time that the factory was so busy that they had to shut down for a week. At 7 weeks we went back to the store, we had to do something we had company coming. We got them to agree t o loan us some furniture. We also notice the floor model that we picked out was gone. We were told by one person it was damaged (cut ) and by the owner who said it was not cut and was sold. Note we offered to buy the floor model but were told they did not sell them. At 10 weeks I went in and requested our money back. The owner all the sudden started screaming at me, telling me I was playing God and yelling that the reason the furniture broke was because I was to fat. He did this while another couple were shopping who immediately left. He kept screaming and told me his lawyer would handle the mater. I thanked him for his comment on my weight and left. His wife ran out after me and asked that I give her a few days to find out what was going on. Note I am a big guy. but no where on the furniture was there any kind of weight limit nor did they inform me that I was to heavy for the furniture....with this being said they never should have sold us the furniture in the first place. Also note that the reason the motor stopped working was the feet that hold the frame up off the carpet were missing, I figured this out and I am sure they did to. They just wanted to get the motor money. New motors by the way are only $35-40 on line and are easy to install. Just more lies and more greed. After 12 weeks we finally got our furniture. The thrill of making a large purchase was ruined. The bottom line her is greed, these people live a better life style than most yet they just want more. They are running the Boatman's name into the ground. As far as a comment in one of the reviews about BBB, they are old and out dated and it is harder to put in a review. As far as some of the other good reviews, they almost sound like advertising to me. The owners are arrogant and only want to help you if you are spending a lot of money or you threaten them with canceled orders or court. The workers are all good people. I do hope the sales/delivery person does not hurt his future reputation. Save yourself the possible trouble and not go there.
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