If you want poor customer service, charges for technician's mistakes, lies, & to get your car back in worse condition than you left it, take your vehicle to Carrsmith. Where do I begin?! My Jaguar wouldn't start; Carrsmith came up online as a Jaguar repair shop & I had gotten the oil changed there before. Had the car towed to Carrsmith. They ran diagnostics for two days, couldn't figure anything out. When ever I wanted a status update I had to initiate the call. I communicated primarily with Lisa. I was initially told diagnostics was $100, then told they had to do "extensive" diagnostics which would be $300; I refused to authorize $300 diagnostics at that dump! I went on justanswer.com to communicate with a live Jaguar technician. I forwarded that info to Ken and Lisa via email. They never responded to me, but I checked with the technician working on my car and he said they tried those suggestions, it didn't work, and he didn't know what was wrong with the car. Neither Ken nor
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