Dr. Taylor was always good with our animals (2 dogs & 1 cat) but there seems to be a revolving door with the other vets that work there. The last time I had my dogs into the clinic last year I was told my one of the other vets (a woman who wasn't there for very long) that if I kept my dogs on hearworm pills all year long that I wouldn't have to test them every year. I proceeded to do this but when it came time to get their prescription refilled, I was told by a receptionist or vet tech (whoever answered the phone) that they would not renew the prescription (which I was trying to fill through 1800 Pet Meds) unless we brought them in for a test. I explained the advice from the vet who worked at their clinic and that I have kept them on medication all year. They said that she didn't work there anymore and they don't know why she would have told me such a thing. I asked my husband to call back to make an appointment to take them in but he got a different receptionist/vet tech who said - ""You don't need to test them if they were on the meds all year, just come in and we will sell you the meds."" At this point it was becoming clear to me that they were only requiring the test if we didn't buy the meds from them as a source of income since they would charge for the visit and the test. Because I was getting conflicting stories from the women who were answering the phone I asked if they would have Dr. Taylor call me back so I could get a straight answer from him directly. They said they would leave the message. Two days later after not hearing from him I called again. They told me ""He will be too busy to call you back"". I am not sure if that message was coming from Dr, Tyalor himself or if the women who answer the phone took it upon themselves to be that rude, but I promptly took my business elsewhere. I would never recommend this clinic after the run around I received. The Avon Lake Animal Hospital on Moore Rd. is significantly better and they have after hours call for emergencies. The vet there took the time to discuss the heartworm treatment options with me and their advice wasn't dependent on whether or not I bought the meds from them.
more