I had the best and worst experience at this location all in two consecutive days. After a long day of skiing, there is nothing better than a hot spa and massage treatment. The Peaks has a great facility, including, hot pool, well stocked fitness center, strong steam/sauna and very nice salt spa. On my first visit, I scheduled my Swedish 90-minute treatment with Saskia. Saskia is one of the best MT that I've had. I highly recommend her. She has great skills, loves what she does and listens well to your needs.
On my second day however, as Saskia was not available and the only timeslot available for the day was at 5:15PM on Friday. This would be tight with my dinner reservation, but I went ahead and booked anyways. My only request was for a female and I was scheduled with Tish. As I sat in a comfortable waiting room for 10 minutes before my treatment, a customer (named Lisa) and her husband were hovering around the room impatiently. When a male MT came to Lisa for her treatment, she was quite upset and insisted that she wanted Tish instead. You could sense the awkwardness and tension even from others in the room. Unclear about how to resolve the issue, the male MT went to the backroom to explore options to please customer Lisa, I went to reception to confirm that my treatment was indeed scheduled with Tish.
Tish came into the waiting room, greeted Lisa with an apparent sense of familiarity and acknowledge that it would not be a problem and that she would be happy to take care of her. I had a split second decision to approach and confront the huddle with Lisa and Tish, but decided not to. Lisa and Tish walked out and into their treatment room.
Naturally, 5 minutes later the male MT came out, introduced himself to me and said that a swap had been made. I said that I had requested a female. He quickly pointed out that there was no other MT left and that he was a professional. While I acknowledge his potential ability and professionalism, I declined the treatment and went downstairs to the reception desk. A nice reception lady became upset when I shared my story and she asked me to go back up to the waiting room and that she would resolve the issue. 3 minutes later, the front desk coordinator came with only apologies. She did offer a comp session the next day, which I could not use as it was my last day in Telluride.
Needless to say, my principal issue is with demanding customers (Lisa in this case), who unless the facility had doubled book Tish, acted in a completely irrational and inconsiderate way and should have likely known who she was scheduled for her treatment at the time of scheduling. Secondly, I hold Tish and the male MT responsible for not even consulting with me in their arbitrary decision to swap customers. Ultimately, the facility is responsible for managing customers, managing schedules properly and training their staff.
So my review is mixed here, great facility, but watch for pretentious customers or lackluster scheduling as a potential issue. For what is suppose to be a relaxing experience this was anything but that.
more