I have a 1 year old MINI Cooper. It came with 3 years free maintanence, so I decided to call and make a appointment for an oil change and check up.
First, it took 2 days to actually schedule an appointment. The person who answered the phone the first time said there was no one available who could schedule appointments, and took my number. No one called me back until the next day. Of course I wasn't available to take that call, so I called back. No one answered in the service department at all, and I ended up speaking with someone in sales, who finally found someone to schedule my appointment.
When I got to my appointment 2 weeks later (the soonest they had available) I was told it would be 4 hours !!!!! until my car was ready. For an oil change!!!! Since I live all the way on the other side of town, I decided to just wait. It ended up being only 3 hours, but still ridiculous. They didn't was my car, as they used to everytime I came in for anything when it was owned by Rasmussen, And the free windsheild wipers they gave me were streakier than the ones they replaced.
The waiting room was cold, and the furniture was super uncomfortable. The seating area was remote from the bathrooms and beverages, so I had to pack up all my stuff and trek across the showroom to get a cup of coffee.
If I didn't have to bring my car here for the free service, I'd never come back.
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