Buying a car and saying you had a ""great customer experience"" means significantly more than reporting how pleased you were with the temperature of your drive through cheeseburger. Buying a car is HUGE. So it's a huge deal to have that be your best customer experience yet.
The dealer who sold me my new Nissan (Dylan) was attentive, patient, enthusiastic, empathetic, hardworking, and caring - all of the qualities you would want when dealing with: my verbose consideration of all pros and cons, my nine thousand questions, my eagerness, my financial concerns, my 'complicated' sale, and .. me & my car buying experience as a whole. Throughout the entire saga of my car purchase (see below) including him driving out to my home and spending an hour or so going over how to use every feature from blue tooth to navigation to the key that keeps my wheels from being stolen, he kept in touch phoning to check in, follow up, whatever it took. I was so impressed by him.
Mark & Ryan in sales fought for me in getting the best deal with the greatest number of pros over cons, rather than giving it up at the first round, or even the second for that matter. On top of which, I was dealing with an upside down used car trade-in, and when it was all said and done, not only was I in a brand new car with warranty, gap, and all the fixins', but I was 'out' of my old car which I would have continued to pay off over another 2 years when nearly its full value had already depreciated. (A one-year-mobile after my new Toyota was stolen a year ago). It all worked out differently than I thought it might, and because of that, actually worked out much better for me in the long run.
I then continued to be in contact with even more members of this team: Andre in finance was kind on the phone when he contacted me to check on some final info (my car was going to be driven to me and all final paperwork handled at home).
Then... when a wind storm at home knocked debri onto my brand new Nissan in the driveway, causing some small dents and paint scuffs the first night I had it ($%&@@!!$$*!) Dylan assured me it would be taken care of. Reggie with customer service called me the next morning to ask me about how everything had been with the sale and told me what they were going to do to fix the damage. A Dent Protection guy called to schedule with me (no I didn't have to get in touch with him) and an appointment with the Services Manager Alex was made for the next morning. Nissan buffed just about all of the marks out, dent guy, Daryl came to my office a few hours later to pop the dent out and it's almost like it never happened. I barely had to do anything - I was the one being phoned to have it all taken care of, not the other way around.
Even with the chaos, they still delivered through to the end. I am thoroughly in awe and as long as my new car upholds the same level of satisfaction over the years, then I just may well be a lifer.
This dealership went through an ownership and entire team change in October of 2010 as far as I understand and this must very well be responsible for the better experiences being reported here.
You guys were great.
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